Terms of Service

1. Acceptance of Terms

By creating an account or using DialAgent AI, you acknowledge that you have read, understood, and agree to these terms.

2. Eligibility

• You must be at least 13 years old to use the Services
• By using the Services, you represent that you meet this age requirement and have the legal capacity to enter into these Terms

3. Account Responsibilities

You may need to create an account to access certain features. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities under your account

4. Permitted Use

You may use the Services only for lawful purposes and in accordance with these Terms.

Prohibited Activities:

• Violating any laws or regulations
• Transmitting spam, malware, or harmful code
• Interfering with or disrupting the Services
• Reverse-engineering, copying, or modifying our AI models or technology
• Using the Services to impersonate others or spread false information
• Excessive or abusive usage (e.g., automated scraping)

5. User Content

• You retain ownership of content you submit ("User Content")
• By submitting User Content, you grant us a worldwide, royalty-free, perpetual license to:
  • Use, store, and process it to provide and improve the Services
  • Generate anonymized insights for AI training (unless opted out)
• You are solely responsible for your User Content
• We may remove any User Content that violates these Terms

6. Intellectual Property

• All content, trademarks, code, and technology on the Site are owned by DialAgentAI or its licensors
• You are granted a limited, non-transferable license to use the Services for personal or internal business use
• You may not copy, modify, distribute, or create derivative works without written consent

7. Payments & Subscriptions

• Some features require payment via Stripe
• All payments are processed securely by Stripe (see Privacy Policy)
• Subscriptions auto-renew unless canceled
• No refunds except as required by law

8. Termination

We may suspend or terminate your access at any time, with or without cause or notice, including for:

• Violation of these Terms
• Fraudulent or abusive behavior
• Non-payment

Upon termination, your right to use the Services ends immediately.

9. Disclaimer of Warranties

Express or implied warranties include but are not limited to:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• ACCURACY OR RELIABILITY OF AI OUTPUTS
• NON-INFRINGEMENT

We do not guarantee the Services will be uninterrupted, secure, or error-free.

10. Limitation of Liability

• WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE PAST 12 MONTHS (OR $100 IF NO PAYMENT)

11. Indemnification

You agree to defend, indemnify, and hold harmless DialAgentAI, its officers, and employees from any claims, damages, or expenses arising from:

• Your use of the Services
• Your violation of these Terms
• Your User Content

12. Governing Law

• These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles
• Any disputes will be resolved in the state or federal courts of Delaware

13. Changes to These Terms

• We may update these Terms. Changes will be posted here with a new "Effective Date"
• Continued use of the Services after changes means you accept the new Terms

14. Contact Us

For questions about these Terms:

• Email: support@dialagentai.com
• Address: DialAgentAI, Remote Operation, USA