Privacy Policy

1. Introduction

Welcome to DialAgentAI ("we," "us," or "our"). We provide AI-powered communication tools and services via our website at www.dialagentai.com (the "Site") and related applications (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Site or Services.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

Information you provide directly, such as:

• Name
• Email address
• Phone number
• Payment details (only via Stripe — see Section 4)
• Any other information you submit via forms, support, or account creation

2.2 Usage Data

Automatically collected when you use the Services:

• IP address
• Browser type and version
• Pages visited
• Time and date of visit
• Time spent on pages
• Device information
• Interaction data with our AI agent

2.3 User Content

Any text, prompts, files, or messages you input into the AI agent or upload to the Services.

2.4 Cookies & Tracking Technologies

We use cookies, beacons, and similar tools to:

• Improve user experience
• Analyze traffic
• Personalize content
• Enable login sessions

See our Cookie Policy (Section 9) for details.

3. How We Use Your Information

We use your information to:

• Provide and maintain the Services
• Process payments and subscriptions
• Respond to support requests
• Send service updates, security alerts, and administrative messages
• Improve and personalize the AI agent and user experience
• Analyze usage trends and performance
• Detect and prevent fraud, abuse, or security risks
• Comply with legal obligations
• Send marketing communications (you can opt out)

4. Payments & Stripe Integration

We use Stripe, Inc. ("Stripe") as our third-party payment processor.

• When you make a payment, you are redirected to Stripe's secure checkout
• We do not store your full credit card number on our servers
• All payment data is collected, processed, and stored exclusively by Stripe in compliance with PCI DSS
• By using payment features, you consent to Stripe processing your data

5. Data Sharing

We do not sell your personal data. We may share it with:

6. Data Security

We implement industry-standard security measures, including:

• Encryption in transit (TLS)
• Access controls
• Regular security audits

Payment data is handled solely by Stripe, which uses bank-grade security.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Restrict or object to processing
• Data portability
• Withdraw consent
• Opt out of marketing

California (CCPA) Users:

• We do not sell personal data
• You may still request access/deletion
• Use the same email above

8. Data Retention

We retain your data only as long as necessary for:

• Providing the Services
• Legal compliance
• Fraud prevention
• Dispute resolution

Payment records may be retained longer for accounting and tax purposes.

9. Cookies & Tracking

We use cookies for functionality, analytics, and marketing. You can control cookies via browser settings.

10. Children's Privacy

• Our Services are not intended for children under 13
• We do not knowingly collect data from children under 13
• If we learn such data has been collected, we will delete it

11. International Data Transfers

• Your data may be processed in the United States or other countries
• We use appropriate safeguards (e.g., Standard Contractual Clauses) for cross-border transfers

12. Changes to This Privacy Policy

• We may update this policy. Changes will be posted here with a new "Effective Date"
• Continued use of the Services after changes constitutes acceptance

13. Contact Us

For privacy questions or to exercise your rights:

• Email: support@dialagentai.com
• Address: DialAgentAI, Remote Operation, USA